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Terms and Conditions

Outlined below are the Terms & Conditions which apply to the use of the Bamboo website.

We may change the Terms at our sole discretion and without notice. By placing an order with us, you are agreeing to accept these Terms & Conditions.

COPYRIGHT

You may not use, copy or store any part of this Site for any commercial or legal purpose. You may access this website solely for your own personal use. All rights, including copyright are owned by Bamboo-fashion.

ACCURACY OF CONTENT

Every effort has been made to ensure the accuracy of the product descriptions, sizes, prices and specifications on our website. However if we discover an error in the details of goods that have been ordered then we will inform you as soon as possible and give you the option of cancelling or continuing with the order.

AVAILABILTY AND ACCEPTANCE

By placing an order on the Bamboo-fashion website you accept to buy the goods at the prices indicated as well as any applicable delivery charges.

All products are offered subject to availability. In the case of a product being unavailable we will contact you as soon as possible to either offer a suitable alternative or refund your payment for that product.

We reserve the right to withdraw any product from this website or edit any information on this website at any time.

We may refuse to process an order at any time or refuse service to any individual for any reason at our sole discretion.

All prices are subject to change without notice and are inclusive of VAT.

VAT Registration number 931722242.

Ways to Pay

BY DEBIT OR CREDIT CARD

Bamboo fashion.co.uk  accept all card types displaying either a; Visa, MasterCard , Solo or Maestro logo. We have tried to keep our payment process as simple as we can. Simply go through the payment pages filling out all the information required to process your order. Please be assured we take all necessary steps to ensure your security. Please see our Security and Privacy Policy for more details.

Returns Policy

RETURNING ITEMS

If you feel that the goods you’ve received from Bamboo-fashion do not meet with your requirements or you are unhappy with them you can return the item in its original condition within 7 days of despatch for an exchange or refund using the returns note provided and quoting your order number. The item must be unworn, undamaged, unmarked odour free with the original tags still attached and in the condition it was in when it left Bamboo-fashion. Please see our Delivery and returns policy for more details.

EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY

In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns policy.

FAULTY ITEMS OR WRONG ITEM

If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 7 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required.

With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 4 weeks ago.

RETURNING ITEMS IN THEIR ORIGINAL CONDITION

When returning a garment it must be returned in its‘original condition’. This means the item must be unworn, undamaged, unmarked odour free with the original tags still attached and in the condition it was in when it left Bamboo-fashion. Please see our Delivery and Returns policy for more details.

DISCOUNT/SALE PRICES

If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value.  

Please note: Sale / Reduced items bought in our store may not be returned

COMPLAINTS

Should you have any reason to complain please contact us on 01538 383441 or email us enquires@bamboo-fashion.co.uk stating the following information

·         Date of purchase

·         Reason for complaint

·         Garment details

·         Order number

 

STATUTORY RIGHTS

All the information given on the Bamboo-fashion website is current at the time of distribution and given in good faith. Your statutory rights are not affected.

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