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Delivery Information

UK DELIVERY

For deliveries within the United Kingdom we will deliver your parcel by choosing the most appropriate service depending on your order, the service selected and your destination.

Service

UK

Standard delivery within 3/5 working days

4.95

Next Working Day delivery -delivered before 5pm

6.95

Saturday, Sunday and Bank Holidays are not classed as working days.

For next working day delivery, your order needs to be placed before 1pm.

A Saturday delivery is available at an increased charge please call us for more information

All UK deliveries will require a signature on delivery.

DELIVERIES TO NORTHERN IRELAND AND CHANNEL ISLANDS

Delivery charge for Northern Ireland is £4.95 and will be delivered by Royal Mail. A signature will be required upon receipt.

For the Channel Islands and the Isle of Man your order will be sent by Royal Mail and should arrive within 7 working days. A signature will be required upon receipt.

INTERNATIONAL DELIVERIES

Delivery charge for European Countries is £9.95 and worldwide is £14.95. Your order will be sent by Royal mail International Signed For service which requires a signature on delivery. This service cannot be tracked and Royal Mail guidelines for European / Worldwide post are 5-7 working days.

Please note that Bamboo-fashion will not take any responsibility for delays caused by Royal Mail or any subsequent couriers used by them.

Additional charges: Please note that although it is our policy to try and furfil standard delivery orders and next day delivery as stated any date or period for delivery quoted is only considered to be an estimate. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other persons. There may also on rare occasions be a delivery surcharge depending on size and weight of items ordered in which case we will contact you and if additional payment is required we will not be able to despatch until we hear back from you.

If your order is dispatched outside the European Union and attracts any additional customs clearance charges these must be borne by the recipient.

Returns Information

IMPORTANT INFORMATION ABOUT RETURNING ITEMS

If you feel that the goods you have received from Bamboo-fashion do not meet with your requirements or you are unhappy with them you can return the item in its original condition within 7 days of despatch for an exchange or refund quoting your order number. The item must be unworn, undamaged, unmarked odour free with the original tags still attached and in the condition it was in when it left Bamboo-fashion. Until your return goods reach Bamboo-fashion you are responsible for their safe keeping. We do not accept liability for packages lost or damaged during transit back to us and we strongly recommend you return any items in a water tight plastic bag to avoid any unnecessary damage.

Please retain Proof of Posting from your shipper as we cannot be responsible for items which fail to reach us. We will aim to process all returns within 3 working days although this could increase during busy periods. Refunds will be re-credited to the original credit/debit card used to pay for the order usually within 3-5 working days of us accepting and processing the returned goods. Please note that we do not accept returns from courier companies.

For international customers we would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.

Refunds for items bought as presents can only be given to the original payer, and if you decide to swap an item, the payee will be aware.

Return of goods address:

Bamboo- Fashion

Bamboo Ladies Boutique

23 Market Place
Leek
Staffordshire
ST13 5HJ
United Kingdom

For delivery, refund, product and style enquiries

Phone from within UK: 01538 383441
International: 0044 1538 383441

Email: enquiries@bamboo-fashion.co.uk

 

PLEASE NOTE:

Bamboo-fashion.co.uk reserves the right not to grant a refund for goods not returned within 7 days and in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail recorded delivery.

If you wish to return items bought from our store we will exchange or offer a credit note on unworn or faulty goods if returned within 14 days of purchase. Please retain your receipt as proof of purchase and sale goods / reduced items may not be returned.

This returns policy does not affect your statutory rights.

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